ESTIMATED LEAD TIME
The estimated production lead-time for custom items is indicated in the description of the item's web page. Estimated production lead times are based on business days and do not include weekends, holidays, outages, and other issues that may impact production schedules. We recommend allowing sufficient time for production and shipping prior to your event date.
Once your order is placed and art file(s) received, a customer care representative will be able to confirm production and provide a ship date based on current production schedules.
CANCELLATIONS
Orders may be canceled without penalty within 24 hours of order date.
If an order is in pre-production and a proof has been provided, there will be a $150 cancellation fee.
We will not accept cancellations for orders that are in print production.
RETURNS
Custom printed items are not returnable.
SHIPPING
Custom printed items ship after they are produced.
We will do our best to make sure your order delivers on time, every time! However, we have no control over delivery delays once an order is released to the shipper (Fed Ex / UPS/ DHL). Delays may include natural disasters, inclement weather, carriers experiencing high volumes in shipments, delivery restrictions, etc.
We are not responsible for lost shipments.
We are unable to accept online orders shipping outside of the US. Please contact us directly to place an order that requires international shipping. [email protected] or 1-866.645.5387
