Frequently Asked Questions

• Online by adding products into your cart, then checking out with a credit card or
• Emailing customercare@velocitylabels.com with the item(s) you would like, and we will get in touch with you to complete your order.

WE DO! Please call 866.645.5387 and a Velocity Team member would be happy to assist you.

There are 2 different types of custom orders:

• Custom designed artwork to be printed on a standard size of badge we regularly provide.
• Custom designed artwork to be printed on a special size of badge, badges with tickets, or with other special features that can be printed using our printing methods to fit your needs.

This will require 5 additional business days and the cost of a custom die. Cost of die will vary based on size and complexity. A customer care team member will work with you on creating a specialty badge and may need to modify your original design based on manufacturing requirements and restrictions.

Please see the link below for the sizes we provide without an additional cost and a Velocity Team member would be happy to assist you.
For badges: www.velocitylabels.com/custom-printed-badges.html
For labels: www.velocitylabels.com/custom-printed-labels.html

A custom order takes 10-15 business days to print after approval of your digital proof, plus shipping time.

Contact our customer care team to discuss the possibility of meeting an in-hands date outside of our standard production times. In-hands dates outside of standard production time are not guaranteed and are based on production schedules.

• Custom badges: 250 - 1000 minimum (depending on the product size and printing method)
• Custom labels: 15 rolls minimum

We guarantee our products to be free of defects and will gladly replace any item found to be defective within 30 days of receipt or offer proper credit.

If you wish to return an item, it must be new/unused and in its original packaging. Returns are accepted within 30 days of the invoice date.

Custom printed items are not returnable unless Velocity Badge & Label is in error. Please contact Customer Care at 1.866.645.5387 and we will assist you with your return and replacement or proper credit. Shipping costs are the responsibility of the customer for non-defective returns. Returns that are received without prior approval from Customer Care will be refused and returned to the customer.

Email us at customercare@velocitylabels.com or submit online with your purchase.

• Custom badge artwork should be created exactly as you want it to appear on the badge.
• Include bleeds when submitting artwork
• Vector files or high resolution images (Illustrator ver 6.0 or higher)
• CMYK colors if 4-color process, MUST be a vector file and have PMS colors if Flexo
• Convert fonts to outlines and include all logo files
• Save as an eps, pdf, or ai file.

Flexographic printing is a method of printing that uses flexible-printing plates made of rubber or plastic. Each plate is rotated on a cylinder and coated with fast drying ink. It’s a higher cost for smaller quantities (a higher minimum order is required due to set up) because of expenses for setup. Color precision is great because it uses the Pantone Color System (www.pantone.com) to determine an exact color for your graphics and can be a lower cost option for printing 1 or 2 colors with images that are not intricate that require very precise color registration.

• There is an additional $75 plate fee (per color) added to set up costs
• 1 color = additional $75
• 2 color = additional $150
• 3 color = additional $225

Digital printing presses deposit toner onto the material (substrate). Toner does not permeate the substrate, but instead forms a thin layer on the surface using a heat process. It doesn’t require plates to be created and requires less set up time than flexographic printing. It has a higher image quality because digital images are printed as a single image, rather than in color layers (as with flexographic printing ).creating a high resolution images. Digital printing can be more cost effective for smaller quantities by eliminating expenses for setup.

*There is a digital set up fee of $100 (this is to set up the files to be printed) Once we see your artwork we can help determine which printing method is best.

NOTE: Flexographic dies and digital dies are not interchangeable. Dies are required for all badges and labels to cut and finish the product to its final size and configuration. Die charges may apply for the printing process if a die is not already available for the size and configuration of badge/label.

• Direct Thermal (DT) and Thermal Transfer (TT) material are commonly used to make badges and labels. The material used depends on the way that the thermal printer will be used to print the variable information on the badge or label.
• Direct Thermal (DT) uses a special chemical in the badge material that reacts with the printer’s heat to create the image.
• Thermal Transfer (TT) uses a resin ribbon inside the printer that transfers the image onto the paper also with heat, but in a method closer to carbon copying.

The printers we list are ones we have tested in our testing lab to ensure compatibility. If you aren’t sure if the specifications of our product matches those required by your printer, please reach out to us so we can assist you. We can provide some test badges for you to test in your printer.

We have products that are compatible with thermal printers (Such as Zebra printers) and ink jet printers made for badges and labels (such as Epson Colorworks series printers)

Our products are designed to be used specifically with label/badge printers that use Direct Transfer or Thermal Transfer printing. Our badge and label products would not be compatible with a sheet-fed desktop printer.

Our products are shipped via Fed Ex and are based on weight, shipping method, and destination of the product(s) you have ordered. Please contact our customer care team if you would like an estimated shipping cost before placing your order.

We can ship your order via any available Fed Ex shipping method that ships to your destination.

We offer shipping within the contiguous US states and Hawaii. We also can ship to most territories in Canada via Fed Ex International shipping methods. Travel times may vary to Canada based on customs clearance and territory delivery limitations.

We provide random custom printed sample of most of our badge products. We can also provide test packs of blank badges for testing with your printer. Contact our customer care team to request sample and test packs. Sample and test packs are sent via USPS at no charge. For expedited shipping, shipping costs may apply.

Many of our products qualify as part of a sustainability program.

Our tag stock badges, including our durable tear resistant DURObadges, are made from paper obtained from FSC certified forests. The paper is recyclable in may cases, but the inks, chemicals and adhesives used with the paper to make the badge or label may not be able to be recycled.

Our SuperBadge, while not recyclable because it is made from a synthetic material, does break down over time in landfills. SuperBadge is a durable, tear resistant material that does not require the use of a vinyl badge holder which will eliminate an additional piece of unsustainable material as vinyl badge holders do not break down in landfills.

You can contact us by phone at (866) 645-5387. Our customer care team is available M – F 8:00am – 4:00pm PST. You can leave us a voicemail 24 hours a day and we will get back with you during our business hours

You can also reach us via email at customercare@velocitylabels.com and can chat with us during our business hours via the chat module on our website www.velocitylabels.com